Search Results

Search Results

• Internal service quality and external service quality using two versions of SERVQUAL scale: An empirical evidence from five malls in the capital city of Saudi Arabia

  Bader M. Almohaimmeed

  Abstract 2932 | PDF Downloads 2920 | DOI https://doi.org/10.3846/btp.2019.15

  Page 158-169
  

  2019-03-26

• The role of relationship marketing dimensions in the customer retention

  Renata Žvirelienė, Ilona Bučiūnienė

  Abstract 1216 | PDF Downloads 867 | DOI https://doi.org/10.3846/1648-0627.2008.9.272-280

  Page 272-280
  

  2008-12-22

• Relationship marketing in financial services

  Laura Jurgilevičiūtė, Vytautas Sūdžius

  Abstract 1002 | PDF Downloads 787 | DOI https://doi.org/10.3846/btp.2010.13

  Page 116-123
  

  2010-06-10

• E-commerce drivers and barriers and their impact on e-customer loyalty in small and medium-sized enterprises (SMES)

  Ahmad Adnan Al-Tit

  Abstract 9154 | PDF Downloads 3777 | DOI https://doi.org/10.3846/btp.2020.11612

  Page 146-157
  

  2020-03-06

• Assessment of service quality of wholesale construction and finishing materials sales companies: case of Lithuania

  Monika Linkevič , Ieva Meidutė-Kavaliauskienė

  Abstract 484 | PDF Downloads 310 | DOI https://doi.org/10.3846/btp.2025.23626

  Page 422–434
  

  2025-11-28

• An empirical investigation on e-retailer agility, customer satisfaction, commitment and loyalty

  Souvik Roy, Amar Raju, Santanu Mandal

  Abstract 1435 | PDF Downloads 1137 | DOI https://doi.org/10.3846/btp.2017.011

  Page 97-108
  

  2017-08-08

• Mystery shopping − the tool of employee communication skills evaluation

  Radoslav Jankal, Miriam Jankalová

  Abstract 1239 | PDF Downloads 1129 | DOI https://doi.org/10.3846/btp.2011.05

  Page 45-49
  

  2011-03-10