Search Results

Search Results

• The behavioural consequences of perceived service quality: a study of the Indian telecommunication industry

  Deepika Jhamb , Amit Mittal , Pankaj Sharma

  Abstract 1637 | PDF Downloads 1119 | DOI https://doi.org/10.3846/btp.2020.11480

  Page 360-372
  

  2020-05-26

• Mystery shopping − the tool of employee communication skills evaluation

  Radoslav Jankal, Miriam Jankalová

  Abstract 1080 | PDF Downloads 1055 | DOI https://doi.org/10.3846/btp.2011.05

  Page 45-49
  

  2011-03-10

• Development possibilities of features in the virtual person

  Vytautas Sūdžius, Artūras Stepanovas

  Abstract 716 | PDF Downloads 621 | DOI https://doi.org/10.3846/btp.2010.20

  Page 176-183
  

  2010-06-10