NALINI, Rengasamy; RAMACHANDRAN, Amudha; SUJATHA, Venkatarayareddiar; RADHA, Rengaswamy. A pragmatic study on the service gap analysis of an Indian public sector bank. Business: Theory and Practice, [S. l.], v. 15, n. 4, p. 381–389, 2014. DOI: 10.3846/btp.2014.415. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/8346. Acesso em: 10 may. 2025.