ILJINS, Juris; SKVARCIANY, Viktorija. The role of change management in trust formation in commercial banks. Business: Theory and Practice, [S. l.], v. 16, n. 4, p. 373–378, 2015. DOI: 10.3846/btp.2015.557. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/8244. Acesso em: 12 may. 2025.