TANNADY, Hendy; NURPRIHATIN, Filscha; HARTONO, Hendy. Service quality analysis of two of the largest retail chains with minimart concept in Indonesia. Business: Theory and Practice, [S. l.], v. 19, p. 177–185, 2018. DOI: 10.3846/btp.2018.18. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/8089. Acesso em: 9 may. 2025.