ALKHAMIS, Faisal Abdulkarim. The mediating role of employee job performance in the impact of open book management dimensions on customer satisfaction. Business: Theory and Practice, [S. l.], v. 19, p. 157–165, 2018. DOI: 10.3846/btp.2018.16. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/8087. Acesso em: 9 may. 2025.