PRZYBYTNIOWSKI, Jarosław Wenancjusz. SERVQUAL method in studying service quality of travel insurance. Business: Theory and Practice, [S. l.], v. 24, n. 1, p. 282–290, 2023. DOI: 10.3846/btp.2023.17406. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/17406. Acesso em: 31 may. 2025.