EVELINA, Tri Yulistyawati; KUSUMAWATI, Andriani; NIMRAN, Umar; SUNARTI. The influence of utilitarian value, hedonic value, social value, and perceived risk on customer satisfaction: survey of e-commerce customers in Indonesia . Business: Theory and Practice, [S. l.], v. 21, n. 2, p. 613–622, 2020. DOI: 10.3846/btp.2020.12143. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/12143. Acesso em: 9 may. 2025.