JHAMB, Deepika; MITTAL, Amit; SHARMA, Pankaj. The behavioural consequences of perceived service quality: a study of the Indian telecommunication industry. Business: Theory and Practice, [S. l.], v. 21, n. 1, p. 360–372, 2020. DOI: 10.3846/btp.2020.11480. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/11480. Acesso em: 13 may. 2025.