SŪDŽIUS, Vytautas. The impact of customer relationship management on finance service development. Business: Theory and Practice, [S. l.], v. 8, n. 3, p. 161–165, 2007. DOI: 10.3846/btp.2007.23. Disponível em: https://journals.vilniustech.lt/index.php/BTP/article/view/11528. Acesso em: 11 may. 2025.