Hermawan, J.; Rianawati, A.; Prakoeswa, C. R. S.; Wijaya, L. I. Leveraging IT Use in Healthcare Records Management: Impact on Customer Satisfaction and Financial Performance through Knowledge Transfer and Absorptive Capacity. BTP 2025, 26 (2), 323–334. https://doi.org/10.3846/btp.2025.23029.