KORENKOVÁ, Marcela. Statistical evaluation of communication skills of customer care employees in banks. Business, Management and Economics Engineering, [S. l.], v. 12, n. 2, p. 318–332, 2014. DOI: 10.3846/bme.2014.248. Disponível em: https://journals.vilniustech.lt/index.php/BMEE/article/view/3527. Acesso em: 10 jul. 2025.