JIANG, Hongwei; BAXTER, Glenn S.; WILD, Graham. A study of China’s major domestic airlines’ service quality at Shanghai’s Hongqiao and Pudong International Airports. Aviation, [S. l.], v. 21, n. 4, p. 143–154, 2017. DOI: 10.3846/16487788.2017.1415224. Disponível em: https://journals.vilniustech.lt/index.php/Aviation/article/view/357. Acesso em: 9 may. 2025.