BULUT, Cagri; AYDOGAN, Sefer. Airport service quality: a reconceptualization and a practical application on the non-aeronautical services. Aviation, [S. l.], v. 24, n. 4, p. 182–196, 2020. DOI: 10.3846/aviation.2020.13290. Disponível em: https://journals.vilniustech.lt/index.php/Aviation/article/view/13290. Acesso em: 11 may. 2025.